If you have any questions about an item before your purchase, please email us at: firstname.lastname@example.org.
We are always happy to help with your questions!
Japanese knives and Sugi custom handles are hand-crafted, one-of-a-kind items and often have slight size variations, colorations, and other aesthetic qualities that are part of their individual appeal. These unique qualities are not considered defects.
Hand-forged Japanese knives are thinner, easier to sharpen, and have greater edge retention than other manufactured knives, and as such require intentional handling.
Please treat Japanese knives well and do not use them on bones, frozen foods, hard foods, cheeses, or any other hard materials, and do not force or twist a knife into a food, as these actions could damage the knife.
Always hand wash Japanese knives, and *never, ever* put them in the dishwasher. Ever.
Start a return, please contact us within 14 days of the date of delivery at:
A restocking fee may be applied to returnsAll returned items must be in the original condition and in the complete original packing in order to be accepted and credited.
- Returns are accepted on the purchase price of new and unused items, within 14 days of the delivery date. Refunds will be be applied to the original method of payment.
- Shipping costs are not refundable. If free shipping was used, the original shipping costs will be deducted from the refund value.
- Return shipping is at the buyer's expense. Please use a trackable shipping service and consider purchasing shipping insurance and Signature Confirmation for returns.
Final Sale Items
Sale items and reduced priced items are final sale, with no refunds.
Custom orders, unless determined to be defective, are final sale with no refunds.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
You can always contact us for any return questions at email@example.com.